FAQs


Customer Service
1. Who do I contact if I have a question about my subscription?
2. Where can I find my Subscription number?
3. How do I change the delivery address of my print subscription?
4. I am missing a copy of the magazine, how do I claim?
5. How to order a Back Issue?
6. Can I access my online subscription from more than one computer?
7. I have forgotten my password or username?

Subscription
8. What do I get if I subscribe to IFLR?
9. How much does a subscription to IFLR cost?
10. How can I pay for my subscription?
11. What shall appear on my credit card statement for my subscription?
12. When will my subscription start and finish?
13. What is the difference between a “free trialist” and a “subscriber”?
14. How do I confirm my expiry date?
15. Will I be reminded before my subscription expires?

Security
16. Is your online payment facility secure?
17. Will my credit card information be stored by you?

Free Trials
18. Can I have a free trial? Can I have more than one free trial?

Cancellations and Refunds
19. How do I cancel my monthly or annual subscription?
20. What if I wish to receive a refund after my subscription has commenced?

Privacy
21. What terms and conditions apply to my use of the service? What precautions are taken to secure my privacy?

Email news alerts
22. How do I subscribe to the e-mail newsletters?
23. How do I amend my email preferences?
24. Why have I stopped receiving the e-mail newsletters?

Editorial
25. Who should I contact if I have a question about the content?


Customer Service

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact our team:

Existing subscription:
Theodor Salvesen
Account Manager
E Theodor.Salvesen@euromoneyplc.com
T +44 (0) 20 7779 8626

New subscription:
Tolu Babalola
Account Manager
E tolu.babalola@euromoneyplc.com
T +44 (0) 20 7779 8165

Alternatively please contact our customer services team: 

Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
E Customerservices@euromoneyplc.com
T +44(0)207 779 8610
Please be sure to include your name and subscription number and magazine title to allow us to quickly retrieve your subscription details.

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2. Where can I find my Subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt, it will start with MFL 000...

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3. How do I change the delivery address of my print subscription?
We require all address changes, including individual names and email address to be submitted in writing. This can be via email, fax or by post, click here for Customer Services details.
Please state the old address and the new address and most importantly the subscription number to allow us to retrieve and change your details.

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4. I am missing a copy of the magazine, how do I claim?
Please note, our period to claim a missing issue is within the last 3 cover dates, this is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number, magazine and the cover date of the issue you are missing and we will investigate.

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5. How to order a Back Issue?
All articles are available on the archive section online, if you wish to purchase a past issue of the magazine, please contact our  Customer Services team:

E Customerservices@euromoneyplc.com
T +44(0)207 779 8610

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6 Can I access my online subscription from more than one computer?
Yes.  As the named user you can access IFLR from your desktop, laptop or mobile device.  However it should not be used by anybody other than the named user.  If more than one person requires access please contact our team:

Theodor Salvesen
Account Manager
E Theodor.Salvesen@euromoneyplc.com
T +44 (0) 20 7779 8626

Tolu Babalola
Account Manager
E tolu.babalola@euromoneyplc.com
T +44 (0) 20 7779 8165 

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7. I have forgotten my password or username?
Please reset your password or contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered named user's email address.

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Subscription

8. What do I get if I subscribe to IFLR?
A subscription to IFLR includes:

  • Unlimited access to news & deal analysis on IFLR.com
  • Up to 20 supplements including global reports on sectors, products and countries
  • Regular online copies of IFLR Magazine (10 issues; joint issues in December & January and July & August).
  • 20 years of IFLR's global coverage with the IFLR.com Archive
  • The latest coverage from IFLR sent directly to your inbox with weekly email bulletins
  • LinkedIn and Twitter integration to keep abreast of regulatory developments in the financial sector
  • IFLR Awards: results for EMEA, Americas and Asia

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9. How much does a subscription to IFLR cost?
The subscription to IFLR is tailored to your needs and the number of users you want to access IFLR's global coverage. Please call our team to find out more:

New subscription:
Tolu Babalola
Account Manager
E tolu.babalola@euromoneyplc.com
T +44 (0) 20 7779 8165

Upgrading your subscription:
Theodor Salvesen
Account Manager
E Theodor.Salvesen@euromoneyplc.com
T +44 (0) 20 7779 8626

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10. How can I pay for my subscription?
You may pay for your subscription by credit card (Visa, Mastercard, American Express), simply contact our team to proceed. Alternatively you can request an invoice which will be sent to your company. The invoice will state payment options, including details of cheque and bank transfers.

New subscription:
Tolu Babalola
Account Manager
E tolu.babalola@euromoneyplc.com
T +44 (0) 20 7779 8165

Upgrading your subscription:
Theodor Salvesen
Account Manager
E Theodor.Salvesen@euromoneyplc.com
T +44 (0) 20 7779 8626

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11. What shall appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference "EUROMONEY ONLINE TRAN LONDON". Otherwise it will show - “Euromoney Inst.Investor PLC London UK. For payments made to an Agency please contact the Agency directly.

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12. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services

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13. What is the difference between a free trialist and a subscriber?
A subscriber has total access to the website along with an option to receive all the email newsletters. A subscriber can see all archive content and current issue content.

A trialist can only see the current issue's content, and online content published in the last 6 months. A trial will get one monthly email newsletter along with one weekly email newsletter.

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14. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact our team quoting your subscription number and the full name of the subscriber and we will be able to confirm this.

Theodor Salvesen
Account Manager
E Theodor.Salvesen@euromoneyplc.com
T +44 (0) 20 7779 8626

Tolu Babalola
Account Manager
E tolu.babalola@euromoneyplc.com
T +44 (0) 20 7779 8165


 

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15. Will I be reminded before my subscription expires?
You will be reminded with emails and/or a phone call when your account is due for renewal.

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Security

16. Is your online payment facility secure?
Our credit card payments are handled by our payment department. Datacash, who use state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com

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17. Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information, the last 4 digits are retained temporarily as a reference only

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Free Trials

18. How do I apply for a free trial?
Please click here and follow the instructions
You are entitled to one free trial per publication

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Cancellations and Refunds

19. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. please contact Customer Services
Please state the subscription number and name and address of subscriber. It would really help us to improve the quality of the magazine if you could tell us why you are cancelling. Any remaining monies on the subscription will be refunded back to the payee.

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20. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions

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Privacy

21. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy.. Please click here to read our privacy policy

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Email news alerts

22. How do I subscribe to the e-mail newsletters?
Please click here.

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23. How do I amend my email preferences? 
To update your email preferences please log in and go to the email preferences tab within My Account.

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24. Why have I stopped receiving the e-mail newsletters?
Some newsletters are stopped by company firewalls and spam filters, please check with your IT Department about allowing the newsletter through.
If this is not the case, please contact Customer Services , and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list

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Editorial

25. Who should I contact if I have a question about this publication?
We welcome comments from our users/readers - please visit the contact us page here for full contact details.

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